Privacy statement

We will treat all your Personal Information as confidential, in accordance with Privacy and Electronic Communications (EC Directive) Regulations (2003). We will keep data on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.

When you shop on this Website, we will ask you to input and we will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number as well as your customer number and password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types etc), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website. We may collect this information even if you do not register with us.

You should be aware that this website is being monitored in this way purely so that we can use this information to help us improve the quality of our service. We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

Processing your orders
- For statistical purposes to improve this Website and its services to you.
- To serve website content, offers and advertisements to you that we think may be of interest.
- To administer this website.
- If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account while ordering online you will be given the option to receive information from us by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box as you go through the registration process / shopping checkout process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.

We may use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. Please check back here frequently to see any updates or changes to our privacy policy in respect of this.

Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information. This includes material such as photographs that you may supply to us. You are solely responsible for gaining the relevant permissions for such materials.

Payment processing / website security
When you are ready to checkout, we offer several methods of payment:

Payment via Paypal
This is the easiest method, as this means you can safely pay online with your credit / debit card, just as you would in a high street shop.  PayPal have over 100 million account holders and is one of the world's biggest online payment processing company.  PayPal payments are 100% secure and you do not have to have an account with them to.  Simply select the 'Pay via PayPal online' option on the Order Summary screen and follow the on screen instructions to complete your order.

Payment via Cheque
If you wish, you can place your order online and then forward a cheque for the appropriate amount in the post.  Simply select the 'Pay via Cheque' option on the Order Summary screen and follow the on screen instructions to complete your order.  Further instructions will be displayed at this point.  The amount to pay will also be confirmed in your order confirmation email.

Payment via Bank Transfer (BACS)
You can also place your order online and then pay by bank transfer.  Simply select 'Pay via Bank Transfer (BACS)' option on the Order Summary screen and follow the on screen instructions to complete your order.  Details of our bank sort code and account number will be displayed at this point.  The amount to pay will also be confirmed in your order confirmation email.